Unsure About The Format And How You Will Receive Your Order?

Let us answer a few questions we are frequently asked focus on the method of delivery and format of the documentation, such as:

  • How will I receive my order? Is it electronically downloadable or is it something you send to us?

  • What format will I receive the order in and is it editable? 



We manually process our orders to customize the documentation and EMAIL you the finished documentation as an attachment. The exception is with the NCC product, since there is no additional customization needed and that is available as an electronic download. 

Generally, we process the orders the same day they are received. However, depending on the volume of orders, it may be processed the following business day.




Our products are delivered in editable Microsoft Office formats (e.g., Word, Excel, PowerPoint and Visio). These are editable documents that you are able to modify for your organization's unique needs. 



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