Product Updates

Security Documentation Does Have A Life Cycle

Cybersecurity is a constantly-evolving field and this means security documentation eventually needs updates to reflect changes. These changes tend to come from evolving statutory, regulatory or contractual requirements, but documentation changes also come from evolving technologies. However, ComplianceForge designed its documentation to help with managing the life cycle of your organization's documentation through a hierarchical model that is easy to update and maintain. Our documentation is targeted for a 3-5 year life cycle before a major upgrade is needed.

• Policies - Policy statements are the most static components of the documentation hierarchy, since policies focus on high-level statements of management intent. Policies should be good for 3-5 years without making changes.
• Standards - For the most part, standards generally change when influenced by a statutory, regulatory or contractual obligation. Standards can also change when new technologies are introduced. Annual reviews of standards are needed to ensure those are still accurate for your environment, but similar to policies, your standards should be good for a 3-5 year life cycle without making many changes.
• Procedures - Procedures are the most dynamic component of your security documentation. Procedures are influenced by your available people, processes and technologies, so you have to expect procedure documentation to be a "living document" where it requires ongoing attention to keep it current. 
  

Upgrade Pricing for all products other than the Digital Security Program

In an effort to reward existing customers, we have three different tiers of pricing for upgrades:

• Within 90 days of purchase - No charge
• Within 365 days of purchase - 25% of current product price
• Beyond 365 days of purchase - 50% of current product price

Upgrade Pricing specific to the Digital Security Program

Starting in January 2019, clients who purchased the Digital Security Program (DSP) can subscribe to product updates. The first year of DSP-specific product updates will be included in the purchase of the DSP. Following that first year, clients have a choice between two (2) ways to update the DSP:

• Annual subscription service ($1,200/year) that provides the client with the most current versions of the DSP as they are released, including errata; or
• Utilize the existing non-subscription upgrade model where a client would pay 50% of MSRP for the DSP when they want to upgrade. 

Why We Charge For Updates

It takes our staff time to keep current on these changes and we need to cover our costs so that we can continue to offer these quality products. For minor updates to mapping spreadsheets, we do not charge for those.

How To Get An Update

Contact us at support@complianceforge.com to start the process. We will send you an invoice that you can pay online or with a check.  Upgrades are only eligible for purchases by the company that made the original purchase. 

Newsletter

We let our customers know about major product updates and new products through our newsletter. You can sign up for the newsletter when you create an account or you can email us at support@complianceforge.com and we'll add you to the newsletter.