Customer Service

We Strive For Customer Satisfaction!

 

CUSTOMER SUPPORT - CONTACT INFORMATION

You can reach us at +1-855-205-8437 or you can submit a message for our support staff. We try to respond back to inquiries the same business day. 

 

SHIPPING & DELIVERY

All orders are digital in nature, so orders are delivered via email or secure file transfer. There is nothing hard copy for us to send you.

 

PRIVACY PRACTICES

Please read through our PRIVACY PRACTICES for more information on that subject. 

 

TERMS & CONDITIONS

Please read through our TERMS & CONDITIONS for our products. 

  

REFUNDS & CANCELLATIONS

While we have a long history of satisfied and repeat customers, we do not offer returns or refunds. Since we deal in intellectual property, we have no way of confirming that a customer may have deleted the material we provided and that dictates that we do not offer refunds.

An order may be cancelled up to the point when work is performed to fulfill the order. Once the order is fulfilled, no cancellations will be honored. 

 

ORDERING

Our preferred method or ordering is online via a credit card. If you need to be invoiced through an offline method of payment, we can arrange that. Just select the invoice option at checkout or contact us. Please note that orders made via invoice may not ship until payment is made.

 

PAYMENT, PRICING & PROMOTIONS

Prices are subject to change without notice and changes are effective at the time of the change.

 

VIEWING ORDERS

Our normal turn-around time for orders is within 1-2 business days for orders. You will receive a confirmation email once the order is completed.

 

UPDATING ACCOUNT INFORMATION

Please be sure your contact address is correct so that the files are delivered to the correct recipient. This will also allow you to have access to your account to correct any information in your user profile.

 

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